Diploma in Hospital Support Specialist Co-op

This course offers students an overview of basic concepts of computing, as well as a broad understanding of the internet, and the parts of the internet that office administrators find particularly useful, both personally and professionally. The concepts covered include: in-depth tutorials on using Word, PowerPoint, and Excel in a business context.

Students in this course learn and practice vital interpersonal skills, such as listening with empathy, prosocial verbal and non-verbal behavior, responding with ease, boundaries, and non-violent conflict resolution strategies.

This course will deliver a short, but comprehensive look at the evolution of the Canadian Healthcare System, the role of government (provincial and territorial), how healthcare services are delivered, additional services, trends/changes in healthcare, and an overview of standard, Canadian medical terminology.

This introductory course is designed to give students opportunities to develop entry-level or beginner medical transcription skills. Students will learn, practice, and demonstrate their transcription skills, which include utilizing appropriate medical terminology and medical abbreviations when transcribing in a clinical setting.

This course recognizes that Indigenous Services Canada (ISC) works collaboratively with partners to improve access to high quality services for First Nations, Inuit and Métis. Their vision is to support and empower Indigenous peoples to independently deliver services and address the socio-economic conditions in their communities.

In this course, students are introduced to basic pharmacological concepts with specific emphasis and application of medication distribution and management. The course covers: legal obligations of distribution, and professional accountability. Students will learn critical concepts such as principles of drug interactions, pharmacokinetics-stages of drug metabolism, terminology and classification of drugs, mainly psychotropic agents.

In this course, students learn about the structure (anatomy) and function (physiology) of body systems and critical body organs. Teaching about each system will include an overview of that system’s general function and location, its parts, and its relationship to other systems.

Medical Office Procedures provides students with industry-relevant administrative skills required to work in a healthcare setting (hospital, care facility, medical office). This course is fairly detailed in content; students learn information on the traits of the medical office manager and their related duties. The course teaches the steps for managing the front office in a medical clinic.

This course serves as an introduction to “Medical Informatics” (the application of information technology to healthcare), and administrative uses of computers in the medical office. Clinical informatics or medical informatics is a rapidly expanding discipline.

The College of Physicians and Surgeons (CPSBC) outlines professional and legal obligations regarding medical records management. Healthcare professionals must adhere to specific codes of conduct when handling patient medical records. This course focuses on requirements for medical practice records, storage and retention of medical records, and transfer, destruction or disposition of medical practice records.

The emphasis of this course is medical billing basics and medical coding in BC. Students will be introduced to the process of billing such as physician payment methods, the MSC/MSP payment schedule, how claims are submitted and processed and the types of MSP reports they will receive in the medical setting where they work. Medical billing and coding is a complicated topic; this course delves into the concepts in a step by step manner and students apply the skills they are learning in class and in groups.

Learners will focus on the structures and functions hospitals, the various hospital departments, as well as the working environment and responsibilities of the clinical secretary. Students will recall concepts from previous classes, adding new information such patient flow protocols, various laboratory departments, IV therapy protocols, diagnostic imaging to patient-care units.

Registering and scheduling patients in an efficient and organized manner are vital to the success of any medical practice, clinic, or hospital. These procedures affect the type and quality of care patients receive as well as how efficiently providers use their time.

The hospital department where patients are registered or admitted is generally referred to as either Patient Registration or Admitting. BC classifies four general types of hospital admissions: emergency, elective, outpatient, and obstetrical. This course teaches students the specific skills required, and the procedures involved in admission, transfer, and discharge of patients.

The patient health record is a highly sensitive file containing intimate personal information. Healthcare professionals handling health records must take care to keep them secure so that unauthorized individuals do not gain access to them. In this course, three major concepts will be taught and emphasized: privacy, security, and confidentiality. Students will learn how to protect patient privacy regarding transfer of medical information and mandatory reporting protocols set by The Regulated Health Professions Act (RHPA).

Diagnostic tests such as clinical laboratory tests and diagnostic imaging play an important role in diagnosing health problems. Canada has provincial laboratories that provide dedicated services to their jurisdictions. Labs can be public or privately owned, with all services covered by the provincial/territorial plan. Lab healthcare workers are essential members of the health care team. Understanding and recognizing the abbreviations for these tests will help students comprehend what has been ordered and improve their abilities to briefly explain basic information to the patient when, for example, they call the office/clinic for results.

Diagnostic tests such as clinical laboratory tests and diagnostic imaging play an important role in diagnosing health problems. Canada has provincial laboratories that provide dedicated services to their jurisdictions. Labs can be public or privately owned, with all services covered by the provincial/territorial plan. Lab healthcare workers are essential members of the health care team. Understanding and recognizing the abbreviations for these tests will help students comprehend what has been ordered and improve their abilities to briefly explain basic information to the patient when, for example, they call the office/clinic for results.

Medical Transcription II is designed to introduce students to more detailed and complex issues that occur within a transcription context. For example, students will use their knowledge gained from Medical Transcription I to improve or enhance their writing style according to clinical guidelines.

This course prepares students to build a solid foundation for academic success in post-secondary environments. Student Success Strategies is the perfect course for students who are new to the college environment and puts them at ease by preparing them well for high achievement and academic success.

This course focuses on the knowledge and abilities required for the process of career planning and development. Students will gain an opportunity to explore the Canadian labour market and recognize trends that may influence their future careers through thoughtful self-assessment, career exploration, planning and networking.